PCC Restates Commitment To Tackle Public Complaints In Nigeria, Launches Call Centre
By Progress Godfrey, Abuja
As part of activities marking the 47th Anniversary of Public Complaints Commission, PCC, its Hon. Chief Commissioner, Hon. Abimbola Ayo-Yusuf has reassured the Commission’s commitment to tackling complaints to restore peace in Nigeria.
Hon. Ayo-Yusuf made this known in an interview with journalists, in Abuja on Tuesday, explaining that the launch of the call centre was geared towards bridging communication gaps as the centre provides room for social media reach, email as well call tracking among others.
He said the need for the new complaints lounge situated downstairs of its building was to enable inclusiveness for People Living With Disabilities (PLWDs) by allowing easy accessibility.
He therefore restated the commission’s commitment to tackle complaints of Nigerians to restore peace.
His words, “We listen to complaints from the citizens because, in Nigeria, our major problem is complaints, so we start resolving them from the root so we can have peace because that is what we need in Nigeria.
“When it comes to communication, it is difficult because of transportation, but now with social media, you can complain through email, Instagram, you can phone in through the call centre and you will be attended to there and then. You can also track your complaints as it goes.
“A lot of people said they did not know Public Complaints Commission before, but right now we are making our presence known and with our powers; enforcement and everything right now, you will feel our impacts, just give us a few more months and you’ll see a lot of things happening.”
He said the Commission gets complaints about administrative, social injustice among others and resolves such complaints free of charge.
“We have complaints from Aviation – delays at airports, complaints against the central bank, complaints against immigration – passports being delayed, taking so long. There are so many complaints. I intend, with my team, to tackle them and make Nigerians comfortable.
“We don’t charge for it, it is free. All our services are free,” he added.
In his opening remarks at a sensitisation program, one of the activities that marked the anniversary, the Head, Public Relations, Foreign Support and Inter-Agency Collaboration, Olumide Abodunrin said the sensitisation aimed to create more awareness about the mandate of the Commission (duties and obligations).
Abodunrin stated that despite low budgetary funding, the commission has performed tremendously. He however added that with more funds, the commission will do more.